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New Old Me Limited  © 2016 all rights reserved.

Registered in England and Wales : Company No 09222767

How do I work with your company?

If you are an artist interested in working with New Old Me, please contact us at media@newoldme.com or fill out the enquiry form.

How often do you restock?

All of our products are avaliable on a limited run only, but be sure to follow us on Instagram and Facebook for when new items have arrived.

Are your products under warranty?

At New Old Me, we believe in providing you with quality products only. If you believe your merchandise to be defective, just mail it back to us and we'll determine the case. Any purchases found to be defective, will be replaced.

Do you ship internationally?

We ship globally, all product shipping is free of charge.

How long until my order arrives?

Purchased items will be shipped within 2-4 business days of placing an order. Please allow 7-10 business for domestic delivery and 10-15 for international delivery.

What's your returns policy?

Returns and exchanges must be requested within 10 days from when shipment is received. All items must be in their original packaging. Exchanges are dependent on stock existing. Customers are financially responsible for shipping returned items. Please provide an itemised receipt of the postage/shipping costs and we will refund you this amount. To request a refund or exchange please contact admin@newoldme.com.

How long should I expect to wait before receiving a response from you?

We endeavor to respond to all inquires within 48 hours, where possible.

Availability

Although an item may appear in stock in our store, we cannot guarantee product availability. We reserve the right without liability or prior notice to revise, discontinue or cease to make available any or all products or to cancel any order. We will notify you via e-mail if this ever the case.

FREQUENTLY ASKED QUESTIONS

We hope that our FAQ section below will be able to assist you in your enquiries.

If you still have questions or would like to provide feedback, please contact us at admin@newoldme.com or use the enquiry form.

New Old Me are always keen to hear from aspiring musical artists and illustrators. If you’re passionate about what you  do and would like to find our more about collaborating with NOM, please contact our Directors at media@newoldme.com. Alternatively, use the enquiry form and we’ll contact you!

ENQUIRY FORM